Erin K. Jones | 845.325.6947 | erinkathleenjones@gmail.com | www.erinkjones.com | Henderson, NV
About Me:
Senior Product Designer with over 12 years of experience working in the online retail industry. I've had the pleasure of honing my craft at companies such as Zappos, Wayfair, Art.com, Cricut (crafting), Slickdeals, and most recently HouseCanary.
When I'm not working you can find me hanging out with my family (Husband, 2 Cats and Louie the Great Pyrenees (@LouieTheGreatPyreness), going for a walk, hiking, yoga, scrapbooking, and watching horror movies all while sipping on tea!
Work Experience:
Teladoc Health / 4 month Contract - Sr. Product Designer / Las Vegas, NV / Jan 2022 - April 2022
As a chronic care design team member, I’m working on a program that will help individuals control their diabetes by connecting them with a complete care team. In addition, I work closely with a content writer, user research, product managers, and engineering teams across responsive web and mobile apps.
HouseCanary /Sr. UX Product Designer / Las Vegas, NV / Aug 2020 - Oct 2021
As a member of the HouseCanary design team, my primary focus is to support my team with research and user testing. I work with my boss to research and interview multiple user testing platforms. Once we decided to go with UserZoom, I worked with them to get the platform up and running and taught my team how to use UserZoom to the fullest.
I conduct user research, write test plans for user testing interviews (both moderated and unmoderated). In addition, I create user flows/journeys, competitive analysis, copywriting, etc. Lastly, I help with UI work when needed.
Besides my UX responsibilities, I have also been splitting Product Management duties with the Lead Front End engineer while searching for a PM from the beginning of 2021 until August 2021. In addition, the whole team is working on a brand new feature helping home buyers and homeowners connect with agents or confirm the agent they already work with. This experience we are building is one way to help customers in their home search or sell their home(s).
I have also acted as a Project Manager for an internal team project of transitioning all of the team's files from Sketch, Invision, and Abstract into Figma. My role was to help the team figure out how to organize how they wanted to go about this internal project. Working with the design team, I created an excel file and project slack channel to help keep the team on track to hit our target deadline.
Slickdeals /Sr. Product Designer / Las Vegas, NV / Oct 2018 - Aug 2020
As a member of the design team, I have helped the evolution of the product at Slickdeals by leading three products. When I joined, the Chrome browser extension needed a designer to guide the product from being in beta to the public launch in November of 2018. This encapsulated the whole UX field, including the creation of animations, and copywriting. After that, I split my time between two teams, the loyalty program, and mobile apps. Upon joining the loyalty, I started building the experience from the ground up and helped launch the alpha version. Upon joining the mobile team, I collaborated with my product manager to rebuild the entire user experience. No matter the product, I’ve worked closely with product managers, engineering, third-party vendors, and C-level executives. I’ve also mentored other designers and developers who wanted to learn more about the UX field.
Wynn / UX Designer / Las Vegas, NV / Mar 2018 - Oct 2018
As the first in-house member of the brand new product design team, I was tasked with redesigning the website. This included the room booking experience, homepage, landing pages, product detail pages, cart, checkout, and confirmation. I worked closely with my product manager, the marketing team, and engineering, this includes both in-house and third-party vendors. I also oversaw the App experience along with mentoring two other designers.
Seasoned.co / Sr. UX Designer / San Francisco, CA / Dec 2017 - March 2018
As a member of the design team, I worked closely with product managers, conducting research, and held brainstorming sessions around the most optimal ways to create subscription and referral programs.
Art.com / UX Designer / Emeryville, CA / Apr 2017 - Dec 2017
As a member of the design team, I was responsible for the evolution of the product detail page, search results page, cart, and checkout. I worked closely with product management, engineering, and the creative team. I presented weekly review meetings with the CEO to showcase projects in flight and gather feedback. I also conducted user research, wrote user interviews, and watched user sessions to help pinpoint friction points.
Cricut.com / UX Designer / Salt Lake City, UT, and Oakland, CA / Feb 2016 - Apr 2017
As a member of the design team, I was responsible for the evolution of the homepage, product landing page, help center, and learning center. I worked closely with product management, engineering, marketing, and the creative team. With my product managers, I conducted both in-person and remote interviews to learn how our customers used our products.
Art.com / UX & Visual Designer / Emeryville, CA / Feb 2014 - Feb 2016
As a member of the design team, I started out as a visual designer owning projects such as the global header, cart, checkout, my account, and helping jr. designers with email and hero designs. When I moved over to the UX team, I took on the UX responsibilities of cart, checkout and lab projects. In conjunction with holding onto my UX responsibilities, I also held onto the visual design responsibilities. As a UX designer, I worked on the website, iOS app, and TV experiences. I worked closely with product management, project management, the creative team, engineering, marketing, content curation, and the CTO.
Wayfair.com / Sr. Visual Interaction Designer / Boston, MA / May 2013 - Oct 2013
As a member of the design team, I worked closely with the UX team to aid in the usability of the site such as the product details page, the dropdown navigation, my orders page, and the help center. Other tasks I worked on were emails, web banners, Facebook promotions, and iconography.
Zappos.com / Sr. Visual Designer / Henderson, NV / July 2008 - Dec 2012
As a member of the design team, I started as a junior designer and worked my way up to a senior lead on the creative team. I was responsible for designing both Zappos and 6pm email campaigns grossing up to $1,000,00. For each email we designed, I worked closely with marketing, clothing stylists, merchandise, and the copywriting team. Depending on the email, I would art direct photoshoots with the help of the stylist. I also managed as a member of the design team.
ITT/Advanced Engineering & Sciences / Graphic Designer / Utica, NY / March 2008 - Oct 2008
As a member of the design team, I was responsible for designing trade show posters, and brochures, and designing a monthly magazine (“SoftwareTech News).”
Decorative Product Source / Graphic Designer / Goshen, NY / April 2006 - March 2008
As a member of the design team, I was responsible for designing magazine ads for Better Homes and Garden, Home Magazine, and Old House Journal. I was also responsible for designing and coding email campaigns. The email campaigns would gross between $5,000 - $87,000+. I was also responsible for creating logos, and web banners, drawing line art for buying guides, and working with vendors on printing quotes.
Jomar Industries / Graphic Designer / Monsey, NY / June 2005 - April 2006
As a member of the design team, I worked on the digital pre-processing of logos and two-color layouts to be approved by clients. Once I obtained approval, I would work closely with the pressmen to develop dyes/films. I also was responsible for updating the sales catalog.
Tool Kit:
Design Programs: Figma, Sketch, Adobe Suite, Zeplin
Prototyping: Figma & Invision
UX: Research, user flows, concept sketches, wireframes & mockups, A/B testing, etc.
User Testing Programs: Usertesting.com, UserZoom & Validately
Design Type: Responsive, iOS, software design
Working knowledge of HTML and CSS
Education:
General Assembly UX Weekend Boot Camp / Nov 2014
SUNY Institute of Technology, Utica, NY / Jan 2003 – May 2005
Bachelor of Science in Professional and Technical Communications
SUNY Cobleskill, Cobleskill, NY / Aug 2000 – Dec 2002
Associates of Arts in Graphic Design Technology