Information:
Henderson, NV 89011 | 845.325.6947 |
erinkathleenjones@gmail.com | www.erinkjones.com
Bio:
With over 15 years of experience in online retail, I’m a seasoned UX Designer who has refined my skills at leading companies such as Zappos, Wayfair, Art.com, and most recently, Shipt.
A snapshot of my skill set:
Mentorship and management: Experience guiding and overseeing junior to senior designers, college students, and summer interns.
User experience: Expertise in user research, information architecture, wireframing and prototyping, A/B testing, interaction design, visual design, animation, leading brainstorms, and collaboration with cross-functional teams.
Design programs: Proficient in Figma, with previous experience in Sketch, Adobe Suite, Zeplin, and Abstract.
Prototyping: Skilled in Figma and paper prototyping techniques.
User testing Programs: Experienced in utilizing UserTesting.com, Validately, and UserZoom.
Technical skills: Proficient in HTML, CSS, and CMS programs. Previous experience includes coding emails and landing pages.
Highlighted experience:
Career Break Las Vegas, NV / December 2024 - Present
Stepped away to care for a parent (happy to report, they are thriving now!)
Shipt (A Target Company) / Senior Product Designer Las Vegas, NV / April 2022 - December 2024
Developed an innovative way to shop by categories, collaborating closely with product management, user research, site merchandise, marketing, and various development teams (CMS, search, front-end, back-end, mobile, and desktop).
Guided internal brainstorms with 30+ designers as part of early research for shopping by a category.
Helped develop scripts and prototypes for moderated interviews that user research would conduct to gather customer feedback.
Collaborated closely with product managers, data analysts, and engineers to break down the new feature into phased rollouts, ensuring a cohesive final product across the user experience.
Managed a summer intern in 2023, guiding them to develop a feature to improve tipping for delivery shoppers successfully.
Mentored two computer science students from Morehouse College who have an interest in the product design field.
HouseCanary / Senior UX Product Designer on the ComeHome.com product, Las Vegas, NV / Aug 2020 - Oct 2021
Responsible for conducting user research, creating test plans, developing user flows and journeys, performing competitive analysis, writing copy, and managing UI tasks.
Led the team in research and user testing, implementing UserZoom and training the team on its use.
Collaborated with an engineering lead to manage the development of a new feature that connects home buyers with real estate agents.
Slickdeals / Senior UX/UI Product Designer Las Vegas, NV / Oct 2018 - July 2020
Led the development of key products, including a Chrome extension, loyalty program, and mobile apps.
Conducted both moderated and unmoderated interviews, working closely with product managers, engineering teams, vendors, and executives.
Mentored designers and developers interested in UX.
Wynn / UX Designer Las Vegas, NV / Mar 2018 - Oct 2018
Redesigned the Wynn Las Vegas website, including user flows, user testing, and creating a responsive room booking system.
Collaborated with product managers, marketing, and the inhouse and third-party engineering teams, overseeing the web and mobile experience.
Mentor two designers to enhance their skills and knowledge in user experience.
Art.com / UX Designer Emeryville, CA / Apr 2017 - Dec 2017
Spearheaded the creation of a responsive user experience across key sections such as the product detail page, frame studio, search results page, cart, and checkout. Collaborated extensively with product management, engineering, and the creative team. Facilitated weekly review meetings with the CEO to showcase ongoing projects and solicit feedback. Conducted user research, crafted user interview scripts, and analyzed user sessions to pinpoint and resolve friction points.
Led the visual overhaul of the search results page, including the presentation of filters and their interactions.
Cricut.com / UX Designer Salt Lake City, UT, and Oakland, CA / Feb 2016 - Apr 2017
Led and collaborated with product managers, marketing, creative design, and engineering to redesign the homepage, product landing pages, help center, and learning center. Developed a personal profile system within the design platform, allowing customers to upload and share their projects seamlessly. Conducted customer interviews in-person and via Zoom to gather user insights and early feedback on prototypes for upcoming features.
Contributed to the visual rebranding of the design space desktop application alongside the UX team.
Engaged in informal coffee discussions with colleagues from engineering and content teams interested in learning more about user experience.
Art.com / UX & Visual Designer Emeryville, CA / Feb 2014 - Feb 2016
Collaborated with product and project managers, along with engineering teams, to enhance cart and checkout experiences. Managed both UX and visual design responsibilities across the website, iOS app, and TV platforms.
Worked with marketing and content teams to create email designs for Art.com and AllPosters.com.
Supported junior designers on the creative team, assisting them with email design projects as needed.
Wayfair.com / Sr. Visual Interaction Designer Boston, MA / May 2013 - Oct 2013
Collaborated with UX and Engineering teams to enhance site usability by redesigning product detail pages, navigation, and the help center.
Partnered with the marketing team to develop designs for emails, web banners, and Facebook promotions.
Provided guidance and support to junior designers by sharing expertise and overseeing projects as a senior team member.
Zappos.com (An Amazon Company) / Sr. Visual Designer Henderson, NV / July 2008 - Oct 2012
Partnered with buyers, stylists, copywriters, and marketing to design email campaigns for Zappos and 6 pm, achieving gross revenues of up to $1,000,000.
Collaborated with buyers and stylists to determine email and site hero photoshoot requirements.
Conducted hiring interviews and managed a direct report.
Decorative Product Source / Web Designer Goshen, NY / April 2006 - April 2008
Designed and coded email campaigns, generating gross revenues between $5,000 and $87,000 per campaign.
Created logos and web banners, maintaining brand consistency and visual appeal.
Partnered with magazine vendors to design and place effective advertisements.
Education/certifications:
UserZoom Core Certification
Feb 2021
General Assembly UX Weekend Boot Camp
Nov 2014
SUNY Institute of Technology, Utica, NY
Bachelor of Science in Professional and Technical Communications (Website design, graphic design, & technical writing)
SUNY Cobleskill, Cobleskill, NY
Associate of Arts in Graphic Design Technology